Most small business owners we speak to about growing their companies spend the majority of their time making, selling or delivering their product or service. They know how to do the work the way they want it done, but they struggle getting other people to do it according to their standards. And when there’s a job to be done and only one person who knows how to do it properly, that person—the business owner—gets stuck. They have an abundance of skills to work in their business but a shortage of time to work on it.